Collector

 

Job duties include the following:

 

    1. Works and/or maintains every account in the assigned AR in the 60+ day categories. Reviews EOBs within a two-week turnaround.
    2. Documents accurate collection activity in the collection tracking notes.
    3. Evaluates status of accounts and prioritizes collection action (letters, phone calls, staff assistance).
    4. Calls on outstanding balances due from carriers in a timely manner.
    5. Telephones, interviews, and counsels patients on outstanding self-pay balances.
    6. Responds to incoming telephone or mail inquiries in a prompt, timely manner.
    7. Completes write-off adjustment forms for accounts needing necessary adjustments and turns in to Team Leader with appropriate documentation attached.
    8. Maintains collection logs for distribution to other teams for use in identifying areas needing attention/correction.
    9. Advises Team Leader of any unusual collection accounts as they become delinquent or are in question.
    10. Prepares daily user reports for Team Leader review and filing along with appropriate notes/documentation.
    11. Works with Registrars and other staff to gather necessary information for proper account work/collection activity.
    12. Maintains a complete understanding of HCPCS/ICD/CPT oncology coding and specific carrier requirements/knowledge.